How can I find details on my pension plan?
You can find this information in the online portal. If you no longer have your login details, please contact your relationship manager, who will help you.
Who should I contact to obtain a tax statement?
Please call us at 021 212 26 79.
If I lose my job, can I remain a member of AVENA? If so, what are the terms and conditions?
You can find the information you need at Information bulletin - Article 47a LPP.
I no longer have my login details. How can I obtain them again?
Please contact your relationship manager, who will help you with this procedure.
What is a voluntary contribution?
You can find the information you need at Information bulletin - Information for insured members - Voluntary contributions.
What are the fees charged for a home ownership withdrawal?
You can find the information you need at Home Ownership Encouragement Implementing Regulations, and the General Provisions.
How long does it take to obtain a home ownership withdrawal, and how quickly can the payment be made?
The money is disbursed within 20 business days after we have received all the required documentation and the application fee.
How can I find out if I have pension assets with AVENA?
Please call us at 021 212 25 55, and we will tell you how to proceed. You can also contact the 2nd Pillar Central Office to carry out a nationwide search: https://sfbvg.ch/en/tasks/enquiry-about-occupational-benefit-credit-balances.
How can I get a copy of my latest pension statement?
You can find this information in the online portal. If you no longer have your login details, please contact your relationship manager, who will help you.
